Terms of Service

Last Updated: October 1, 2025

1. Agreement to Terms

By accessing and using Jochris Trading's website at jochristrading.com (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Jochris Trading is an e-commerce platform that allows users to:

  • Browse and purchase products online
  • Create user accounts for order management
  • Make payments via mobile money
  • Track order status and delivery

3. User Accounts

3.1 Account Creation

  • You must provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account
  • You must be at least 18 years old to create an account
  • One person may not maintain multiple accounts

3.2 Account Responsibilities

  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • We reserve the right to suspend or terminate accounts for violations

4. Orders and Payments

4.1 Order Placement

  • All orders are subject to acceptance and product availability
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability

4.2 Pricing and Payment

  • All prices are listed in Ghanaian Cedis (GH₵)
  • Prices may change without notice, but existing orders remain unaffected
  • Payment is required via mobile money before order processing
  • Payment proof (screenshot) must be submitted for verification
  • We reserve the right to reject invalid payment proofs

4.3 Payment Verification Process

  • Orders require manual payment verification
  • Processing may take up to 24 hours during business days
  • We may contact you via WhatsApp for payment clarification
  • Orders will be cancelled if payment cannot be verified within 48 hours
  • Submitting fake or fraudulent payment proof will result in immediate account suspension

5. Shipping and Delivery

5.1 Delivery Areas

  • We currently deliver within Ghana only
  • Delivery times vary by location and product availability
  • Delivery charges may apply based on location

5.2 Delivery Process

  • Accurate delivery information is required
  • We are not responsible for failed deliveries due to incorrect addresses
  • You must be available to receive deliveries or designate a representative
  • Risk of loss transfers to you upon delivery

6. Product Information

6.1 Product Descriptions

  • We strive to provide accurate product information
  • Colors may vary due to monitor settings
  • We do not warrant that product descriptions are error-free
  • Contact us for clarification before purchasing

6.2 Stock Availability

  • Stock levels are updated regularly but may not be real-time
  • We reserve the right to limit quantities
  • Out-of-stock items will result in order cancellation and refund

7. User Conduct

You agree not to:

  • Use the Service for illegal purposes
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious content
  • Attempt to gain unauthorized access to our systems
  • Create fake accounts or provide false information
  • Abuse our customer service

8. Intellectual Property

8.1 Our Content

  • All website content, including text, images, logos, and designs, is our property
  • You may not reproduce, distribute, or create derivative works
  • Limited license granted for personal, non-commercial use only

8.2 User Content

  • Any content you submit becomes our property
  • You grant us rights to use, modify, and distribute such content
  • You represent that you have rights to any content submitted

9. Privacy and Data Protection

  • Your privacy is important to us
  • Data collection and use are governed by our Privacy Policy
  • By using our Service, you consent to our data practices
  • We comply with applicable data protection laws

10. Disclaimers and Limitations

10.1 Service Availability

  • Service is provided "as is" without warranties
  • We do not guarantee uninterrupted or error-free service
  • Maintenance may cause temporary service interruptions

10.2 Limitation of Liability

  • Our liability is limited to the amount you paid for products
  • We are not liable for indirect, incidental, or consequential damages
  • This includes loss of profits, data, or business interruption
  • Some jurisdictions may not allow liability limitations

10.3 Third-Party Services

  • We integrate with third-party services (payment processors, delivery services)
  • We are not responsible for third-party service failures
  • Third-party terms may also apply to your use

11. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any content you submit or transmit

12. Termination

12.1 By You

  • You may close your account at any time
  • Outstanding orders must be completed or cancelled
  • Some provisions of these Terms survive termination

12.2 By Us

  • We may suspend or terminate your account for Terms violations
  • We may discontinue the Service with reasonable notice
  • Termination does not affect completed transactions