1. Introduction
This Privacy Policy describes how Jochris Trading ("we," "our," or "us") collects, uses, and protects your information when you use our website and services located at jochristrading.com (the "Service").
By using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
When you create an account or make a purchase, we collect:
- Full name
- Email address
- Phone number
- Delivery address (region, city, contact details)
- WhatsApp number for order communication
2.2 Payment Information
- Mobile money payment screenshots (for verification purposes)
- Payment reference information
- Transaction records related to your orders
2.3 Technical Information
- IP address and browser type
- Device information and operating system
- Cookies and similar tracking technologies
- Usage data and website interactions
2.4 Order and Product Information
- Purchase history and order details
- Product preferences and browsing behavior
- Customer service communications
3. How We Use Your Information
3.1 Provide Services
- Process and fulfill your orders
- Verify payments and prevent fraud
- Deliver products to your specified address
- Communicate about your orders via WhatsApp or email
3.2 Improve Our Service
- Analyze usage patterns to improve our website
- Personalize your shopping experience
- Develop new products and features
3.3 Legal and Security
- Comply with applicable laws and regulations
- Protect against unauthorized access and fraud
- Resolve disputes and enforce our terms
4. Information Sharing
We do not sell your personal information. We may share information in these circumstances:
4.1 Service Providers
- Payment processors (mobile money providers)
- Delivery and logistics partners
- Cloud hosting providers (Firebase/Google Cloud)
- Email and communication services
4.2 Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- In connection with business transfers or mergers
4.3 With Your Consent
- When you explicitly agree to share information
- For marketing purposes (with opt-out options)
5. Data Security
We implement appropriate security measures including:
- Encrypted data transmission (SSL/TLS)
- Secure cloud storage with Firebase
- Regular security assessments
- Access controls and authentication
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as:
- Your account is active
- Needed to provide services
- Required by law (typically 7 years for financial records)
- Necessary for legitimate business purposes
You may request deletion of your account and associated data at any time.
7. Your Rights
Under applicable data protection laws, you have the right to:
7.1 Access and Portability
- Request a copy of your personal data
- Receive your data in a structured, machine-readable format
7.2 Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your personal data
7.3 Control Processing
- Object to processing of your data
- Restrict how we use your information
- Withdraw consent where processing is based on consent
7.4 Complaints
- Lodge a complaint with relevant data protection authorities
8. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login status
- Analyze website traffic and usage
- Improve website functionality
You can control cookies through your browser settings, but this may affect website functionality.
9. Third-Party Services
Our website integrates with:
- Firebase Authentication (Google): For user accounts and authentication
- Sanity CMS: For content management
- Mobile Money Providers: For payment processing
These services have their own privacy policies, which we encourage you to review.
10. International Data Transfers
Your information may be transferred to and stored on servers outside Ghana. We ensure appropriate safeguards are in place to protect your data during such transfers.
11. Children's Privacy
Our Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we discover we have collected such information, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the new policy on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
For data protection inquiries, please include "Privacy Request" in your subject line.